Reservations:

All reservations require a credit card at the time of booking to guarantee the room. The full rate/deposit is due at the time of booking.

Guestroom Deposit: A pre-authorization hold of $100 is taken at the time of check-in to guarantee any incidental charges. This pre-authorization hold will be released upon check-out as a reversal (i.e. will not appear as a refund), and it may take up to 3-10 business days for the hold to disappear from your bank account/ bank statement, depending on your financial institution

All rooms are subject to a 14-day cancellation policy. Reservations that fail to show or cancel within 14 days of scheduled arrival will be charged 100% fee of the booking total. Cancellations made more than 14 days prior to arrival will be refunded minus a 5% cancellation fee on the deposit amount.

*Please note that promotional rates and packages must be paid in advance and are not refundable.

All reservations are subject to an 8% lodging tax plus $2 Tourism Tax.

Callicoon Hills has a Resort Fee of $25 per room which includes morning coffee service in lobby and UV-filtered water taps; Wi-Fi; board games and books; nightly campfire s’mores; property treasure hunt which earns a complimentary beverage; as well as access to these features, 24-hour espresso bar, exercise gym, Scandinavian saunas, and seasonal outdoor pool.

Guests must be 18 or older to check in.

Minimum night’s stay on peak dates may apply.

Yes, we have accessible rooms: Pool House Queens. Learn more about our ADA room features.

For questions on your bill, please reach out to stay@callicoonhills.com or call 845.482.2420.

Please contact the website where your original reservation was created to make changes to your stay. These changes will then be reflected in our system.

General:

Check-in time is 4:00 pm. Check-out time is 11:00 am.

If you need to request for an early check-in or late check-out, simply reply to your pre-arrival SMS that we sent you or ask one of our team members in the lobby. Please note that this is subject to availability. Early check-ins are available at no extra cost, however any late check-outs past 12:00 PM can incur charges.

Our regular front desk hours are June to October 24 hours a day, 7 days a week. From November to May our hours vary based on occupancy. If you will be arriving after hours, please contact us as early as possible via text at so we can provide you with instructions for arrival.

Yes, Wi-Fi is available in our public areas and guestrooms as part of our resort fee which is $25 per room.

Parking is available across the street, free of charge! Feel free to park in the 15 min parking to check-in & unload, and then move your car to the main parking lot across the street.

We allow pets in The Pool House and Ridge Rooms, subject to a $60 fee up to a maximum of two dogs.

Yes, we happily offer pet-free rooms to those with allergies.

Unfortunately, due to limited space in the lobby we cannot accommodate luggage storage before or after your check-in / check-out.

Yes Pack & Plays can be supplied, subject to availability.

Yes, all rooms are equipped with hair dryers.

We are located at: 1 Hills Resort Rd, Callicoon Center, NY 12724, United States. It is about a two-hour drive from LaGuardia, John F. Kennedy International, and Newark Liberty International Airport.

Absolutely! You do not have to be a guest to dine at our restaurant.

Amenities:

Yes, our gym facilities are open May to October, from 8:00 am – 8:00 pm. The gym has yoga mats, dumbbells, kettlebells, Peloton® Bikes, and treadmills.

For additional in-room amenities, please contact stay@callicoonhills.com or call 845.482.2420.”

We do not have a formal business center; however, there are numerous spaces across the property available for remote working with your own equipment.

Yes, our outdoor pool is open seasonally May to October, from 8:00 am to 8:00 pm. Please note that the pool may be closed, subject to weather conditions

No, we do not offer onsite laundry or dry-cleaning services.

Yes, we have golf carts that can take guests to the Ridge.

Things To Do:

There are numerous activities on and near the resort. For an up-to-date list of activities and events at the hotel please view our activities and events page.

Within 15 minutes from the resort there are several towns to visit and explore. Our In the Area page has a detailed list from places to eat to trails to hike.

Meeting & Events:

We have several event/activation spaces for meetings and events. From our Haypress Barn to our Pavilion we are capable of hosting timely and elegant weddings, corporate retreats, business meetings, or any other gathering you can imagine. For more information or to book your event, please reach out to sales@callicoonhills.com, or request a proposal online.

Please reach out to one of our Sales team members to discuss group rates and availability at sales@callicoonhills.com.

To start planning your big day at Callicoon Hills, please contact sales@callicoonhills.com or request a proposal online. Visit our Weddings Page for more information.

Accessibility:

For information about accessibility, please visit our accessibility page.

Dining:

No, we do not offer room service, however there are many snacks and grab and go options located in the lobby.

You can view the restaurant menus under the Dining Section of our website.

Yes, we offer vegan, vegetarian, and gluten-free options on our menus and will also customize menu offerings due to dietary restrictions.

Reservations can be made for Conover Club on the restaurant’s webpage or by visiting Resy.”

Yes, we offer takeout from, Rise & Shine Coffee Shop and Conover Club. Please call us at 845.482.2420 to inquire about available items from the current menus.

The Sun Deck is pet friendly and allows all dogs, however, only service animals are permitted in Conover Club.